Flying into Hong Kong
Hong Kong is one of the main aviation hubs in East Asia, connecting flights from over 200 international and Mainland Chinese destinations. If you’re flying in, you’ll be glad to know that Hong Kong International Airport (HKIA) is highly accessible, featuring step-free routes, accessible restrooms, and dedicated wheelchair assistance services throughout the terminals.
The city’s major local airlines also have clear, straightforward guidelines to support travelers with reduced mobility—covering everything from pre-booked airport wheelchairs and priority boarding to in-flight assistance and checking in your own mobility equipment.
Below, we’ve rounded up the official accessibility links for Hong Kong’s home-based airlines. If you are flying with a different carrier, we highly recommend checking their specific assistance pages before you book!
Cathay Pacific
Cathay Pacific is Hong Kong’s flagship network carrier, operating a massive global web of long-haul and short-haul flights. They offer comprehensive support for passengers with reduced mobility, including complimentary check-in for personal mobility aids and the use of specialized onboard wheelchairs to help you move around the cabin. On flights equipped with accessible restrooms, their cabin crew can also assist you to and from the lavatory door using the aisle chair.
Special Reminder: Be sure to submit your specific mobility requests and wheelchair dimensions through their online form or customer care team at least 48 hours before your flight.
Hong Kong Airlines
Hong Kong Airlines is a full-service regional carrier connecting Hong Kong to major destinations across the Asia-Pacific region. They provide dedicated airport ground handling to assist you from the check-in counter all the way to the aircraft door or your cabin seat. Passengers can also check in their own manual or electric wheelchairs free of charge, with the option to use airline-provided wheelchairs at the airport terminal.
Special Reminder: Please contact their Customer Service Center at least 48 hours prior to the scheduled departure flight for advance arrangement.
Hong Kong Express
HK Express is Hong Kong’s home-based low-cost carrier, offering budget-friendly flights to popular leisure destinations throughout Asia. Despite being a budget airline, they provide essential ground mobility assistance and prioritize boarding for passengers who need extra time to settle into their seats. They also accept personal wheelchairs as checked baggage free of charge, ensuring your mobility aids travel with you without eating into your luggage allowance.
Special Reminder: Make sure to log your wheelchair assistance request online or via their call center at least 48 hours before departure, as flights have a maximum limit on the number of wheelchair passengers they can safely accommodate.
Greater Bay Airlines
Greater Bay Airlines is Hong Kong’s newest carrier, offering rapidly expanding regional services to various destinations in Mainland China and Asia. They offer complimentary airport attendant services to guide you smoothly through check-in, security, and right up to the boarding gate or aircraft door. Passengers are welcome to check in their personal canes, crutches, or wheelchairs free of charge, provided the equipment complies with standard flight safety regulations.
Special Reminder: Remember that online check-in is not available if you require special assistance, so you will need to contact their Service Centre at least 48 hours in advance and arrive early to check in at the airport counter.